Black Friday: Live.com’s Cashback offers 40% off the Entire HP Store
Live.com is offering 40% cash back on the entire HP online store on Black Friday. To take advantage of this program you’ll have to pay full price for your HP gear and wait for Live.com’s cash back program to work its magic and send you your money. Live.com is Microsoft’s search engine.
To sign up, visit Live.com/cashback. Starting at 7am Pacific on Black Friday you can search for “HP” at Live.com and you’ll see the text-ads that offer 40% off the HP Store. The ridiculously good thing about this promo is that you still get all of HP’s current discounts offered within the store such as free memory upgrades and instant discounts. These incentives mean you can save up to $569 on select notebooks PLUS get the 40% cash back. Now that’s a Black Friday deal!
The Black Friday special offer is only good for 12 hours starting at 7am Pacific Time.
The reason I’m so excited by this deal is that it’s good on the entire HP catalog, not just on entry-level and mainstream notebooks like a lot of other Black Friday retailers. This HP and Live.com promotion can save you tons of cash on printers, monitors, desktops and even those over-priced ink cartridges.
There are only two limitations to the HP/Live.com Black Friday discounts. Live.com has a cap of $2,500 in rebates per person per calendar year. This shouldn’t be a problem for most buyers since you’d have to spend $6,250 to reach that limit with this promo. The other limitation is that you can’t stack a coupon on top of this deal that you’ve found on Notebooks.com or elsewhere.
I suggest you check out the HP outlet section if you want to save some even more money by going with a previous-generation product or something that’s refurbished.
I’ve already signed up for Live.com cashback and am going to buy a HP w2558hc 25-inch display that’s normally $599.99. A $50 instant discount plus the 40% rebate will drop my cost down to $329.99.
Another item I’ve been waiting to buy is the HP Windows Home Server, which will help me centralize my backups and media libraries. I’m going to buy the HP MediaSmart Server EX475, which includes two 500GB drives and normally costs $649.99. HP is offering a $100 instant rebate right now and the Live.com 40% cash back will drop my cost down to $329.40.
This deal will have the most impact for those of you who want to buy high-end notebooks such as the new HP HDX series notebooks or a Touchsmart.
Be sure to thoroughly read Live.com’s terms and conditions to make sure you qualify for the discounts and so that you understand how you’ll be paid. I’m not a big fan of rebates (and this technically is one), but I’m willing to deal with this hassle for 40% off.
Visit Live.com to take advantage of this offer.
Topics: Black Friday, HP Notebooks, news |
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[...] last night I blogged about HP and Live.com’s 40% off sale, which is one of the best Black Friday deals I’d found this year. It was so good in fact that [...]
not working links dont work from live.com for this offer
The link via live.com to hp hasn’t worked for the past 4 hrs
Cannot get to live.com/cashback or to hp via the live.com link
Yeah not working for me either
WTF none of these links work. Neither does the $400 off hp coupon code. BOGUS!
Hi all- the deal is legit, but Microsoft is experiencing technical difficulties.
I posted this issue on Facebook and HP’s CTO wrote me this message back within a couple minutes:
“Apparently we have been tracking this and been on phone/email. It’s not busted at our end. Unfortunately the MS engine went live at 6.51 am PT and went down within 30 minutes but we’re working with them to get it right… please tell your readers to hang tight…”
I’ll let all of you know if/when it’s back up.
BOGUS deal, what better than to have a special, and people can’t get to it. Merry Christmas to all, BA Hum Bug!
K- I’m pretty pissed about this fiasco myself and am working with my contacts at HP to make sure you and other Notebooks.com readers can actually get this deal today. Please stay tuned.
Xavier, if you have a moment..very briefly explain how this is suppossed to work. Do I actually buy the Mini 1000 for the basic price of $399.99 & then go to this Live cashback site to register for my cash back after about 60 days.
PLEASE keep us posted as I would really like to get this mini1000.
Do I buy this online today or do I have to buy it a a store?
Has anyone actually gotten this to work? I can get to the site after hitting refresh several times, but it only shows 5%
Link is still not working.
I actually registered via the add last night (before 7AM) and got the impression that going forward I can go to the HP site directly and still get the discount.
Not sure if that’s true tough.
I may do so at the end of the day if MS is unable to fix their engine.
I signed up last night and got into the website saying 25% (before 7 am). However I’m not sure If i buy it now will still honor the 40%? I want to get the netbook mini.
@ Roman - According to Cashback’s FAQs, that is not correct. It must be in the same browsing session. “As long as you click an eligible product or store link at our Live Search cashback site, you will earn cashback savings on all eligible purchases you make during your store visit. A store visit means the same web browsing session (not to exceed 24 hours) in which you click an eligible product or store link.”
I have been trying all day with no luck. Are they even trying to fix this ? Seems to me two Corp. giants like MS and HP could have a reliable website working for this. Beginning to think it is just a scam !!
mike/roman: are you guys going to make your purchases?
One more observation. This is what I get from MS
Oops
This isn’t the page you wanted!
Try this
Refresh the page. If you get this message again, please check back later.
Now If I go a use the non-working link on the top
http://ssl.search.live.com/cashback/go?c=299029&mu=www.shopping.hp.com/webapp/shopping/store_access.do?template_type=computer_store&landing=notebooks&aoid=28339&kw=hp+laptop&tafcjnef=fy08&ppc=CCp15853987&source=MSNCashbackDirect&mscbg=1&msclkid=26a497cfd017fd4da87651d1667cbfed
and just delete everything before http://www.shopping.hp….
the link works. It still has something related to Cashback. Not sure if that will give the discount tough. Still, maybe the best option?
Hello there,
Has anyone got the live.com HP cashback website to work? I am amazed that they have not fixed it yet. My friend was able to place his order at 9:59 am EST this morning and got the credit in his cashback account. I tried at 10 am EST and could not get thru. And they wanted to compete with GOOGLE search. Someone needs to get fired.
I guess Live is just plain overloaded. HP, TigerDirect, nothing links…just timeouts and try again laters. Oh Well…was hoping to get a nice laptop today: looks impossible to get this deal.
I’m starting to see the page with the 40% but it’s still times out…Maybe they are finally fixing it
It has been down for 5 hours now.
Hopefully HP will not loose my business because of this. I may end up buying something fro either Dell or Sony if I can’t get this deal to work…
@Roman- that URL is specific to your session and you need to pass through the Live.com CashBack servers in order for this to work. Please make sure you do that- at least once after it’s fixed.
Any word on this issue? I’ve been trying to get in for several hours now.
I’ve been on email w/HP for the past few hours. They’ve confirmed that this is a Microsoft CashBack server problem and they’re not the only one with this problem.
I imagine their servers are being hammered, but I think the folks in Redmond might have a spare server or 100 laying around somewhere.
btw guys I feel your pain- I skipped the retail Black Friday deals in favor of this sale cause it actually had the items I wanted and I don’t like dealing with crazy people unless i have to.
Same here. And I’m supposed to get my laptop for college today.
X
Did you hear anything from the HP CTO on facebook? Did you try to contact live.com?
Does anyone now what specifeic computers are in this offer?
All of them
Is it even legal for them to offer this and then not follow through, even if it is just “technical difficulties”?
I’m sure MS will extend it if it doesnt get back up by the deadline tonight.
Kela- The CTO is real helpful, but this isn’t his responsibility. The guys from their Interactive marketing department got in touch and assured me they’re doing all that they can. I don’t have any contacts at Live.com, but am calling the Microsoft PR folks to see what’s up.
Thanks X. Should be a nightmare for someone who wants to compete with Google. You have been helpful.
I’ve been pricing on HP’s website and hope ‘Live’ fixes their issues. I am chomping at the bit to order what I think I can get.
Let me tell you, 40% is a significant hunk of change. I have a computer configured with printer and LCD monitor that will save me about $440 in cash back plus the HP REBATES! I will have my faith deeply reinforced in Corporate America if MS or HP end up honoring this cash back deal. I believe that their servers crashed big time once most of us that have been preparing since 7Pm yesterday, hit the ‘go’ button at exactly 0700 Pacific Time……I hate to say this, but I believe that the honchos have crunched the numbers and have found a way out. What a Christmas it will be if they relent……..
i hope they do the deal. i was gunna get that slim hp desktop with a 19 inch monitor for 400 dollers. was there any word of if there going to pospone it and do it layter
Kela & everyone else- I’ve put a request into Microsoft’s rapid response PR team to see if they can provide any additional info on the 40% off cash back deal.
They usually have someone manning that voice mail line 24/7, but I’m not sure what their response will be like since it’s a holiday and all.
@phil.
I’ve suggested to HP that they extend the 40% offer through Cyber Monday if it isn’t up in a reasonable amount of time.
whats cyber monday
I got through! Here’s how, keep refreshing till you get the screen where you have the Hp site in the background and the smaller box in the center of the screen that will most likely say “oops this isn’t the page you’re looking for”. Right click on the smaller box and hit refresh till it loads the sign in page. once you sign in it will say it is re-directing you to the Hp site and will then most likely send you to another “oops” page. Refresh this page till it brings you to the Hp site and then you’re good. Just got myself a loaded HDX18. good luck.
doesnt work when you refresh the first page when hp is in the background is reverts back to blank large white page with error message…
doesnt work
ya wat marc said
man i was so exicited
BESIDES CONSTANTLY RELOADING WILL ONLY SLOW IT DOWN (I ONLY DID IT TO TEST THE GUYS POST) SO PLEASE CAN EVERYONE NOT GO AND TRY THIS ITLL ONLY BE COUNTER PRODUCTIVE.
I was using internet explorer might not work the same in firefox or what ever else you’re using.
hey X they respond to the request?
i used explorer
so guys are there any other good computer offers you saw that are available right now like around 1-450$
This is so stupid.
How can a site such as live.com, owned by the largest software company on the world go down because of excessive traffic. Something smells fishy. If they don’t fix this before the deadline and neither extend the offer…
Fuckers, MS Live totaly screwed up my day! I was keep refreshing and nothing showed up yet.
I got in too.
Just use the firefox function reload this frame only (otherwise you will reload to full page)
You should see a screen asking for your email and then have to type few letters. Then it says that your cashback is activated and you will be redirected to the hp site
phil- no noise from Microsoft on this yet. My HP contact says that MS’s been working on this all day though.
@ Roman - what browser are you using? I keep getting entering the captcha but when I click the green button to proceed to HP site I just get the green circles forever. I’m hoping it might be my browser
guys its obvious. MS sees that if they continie with this offer they lose i say.. 500MILLION. small for gill gates huge for 1 day. SO NOW… they servers are “crashed”. simple and smart. see thats why hes a billonare
might be virus
Miracle- I’m finally seeing the greyed out HP direct page— but it still won’t let me into the page to shop- even after reloadding :-(
This is really getting on my nerves as well.
roman where is the funtion refresh one page only?
i got that 3 hours ago i dont know what to do from there =(
I finally got to live.com/cashback… why does it say only 5% back next to HP. Still can’t get to HP tho…
you did? cool
i got in 2
Mike - I’m in the same boat - I’ve got three different browsers (firefox and two different versions of explorer) sitting showing me the flashing green circles, and doing nothing else. Did you find a solution?
yes it is only 5% and no free ship.
lol foot loker savings 20% off crashed
server just crashed again…
on live.com/cashback
how did you get green circles
go to http://www.live.com (forget the /cashback) and put “hp” in the search box. In the sponsored links at the top of the search results, you will see a link for HP with the 40% discount. That’s the link you need.
didnt get em got oops
Clicked on the HP store logo at live.com/cashback where it says 5% back and was redirected saying I would only get 5% back on my purchase. I knew 40% sounded too good to be true.
hey! Just purchased a laptop. Had been trying for past few hours. Press and hold the F5 button until it shows you the login page after you click the sponsored ad. Make sure you log into live.com before to click the ad. Now I can not pull the cashback sucker to see if I get my money back. If it doesn’t show it then I’ll return it.
Alright listen people. Live.com has a permanent deal with hp.com for 5%, its there everyday. However they have a SPECIAL one-day black Friday deal for 40%. This is the link that isn’t working, supposedly because of excess traffic. Hope that clears everything up.
How the hell it worked for me? It said 40% on the main window. I logged in and finished my purchase. It was super slow though
Mike:
captcha is not the right word (I made this mistake too). After some time instead of captcha you will see few other letters that you have to type in (not captcha whis is probably the command to load the right letetrs).
Once you do that you’ll hit the earn button and hope that it doesn’t time out.
I’m using firefox.
Good luck to all. I placed my order and have to see if I get the cashback.
I was able to add it to my cart half hour before sale was supposed to start this morning. It showed me 40% on the main window but my wife told me not to risk it. I feel so lucky that it worked for me just now.
how do you know when to stop holding f5
Well I got in. Entered my email and the number code. Clicked on the green earn casback button and the little green circles have been flashing for the last 5 mins. Has not timed out but does not appear to be working. Ughhh !!!
lol! Just press and hold it for literally like 15 seconds then release the button. It should work for you, bro. All the best to you all. Keep trying you’ll get it.
Clean cache and cookies. Start all over again. Make sure you log in live.com first.
phil- don’t hold f5 down, just press it and wait for the page to load. If you see the live cash back error page, then press it again.
captcha is the word for those things where you have to type in the squiggly letters. I’m still getting stuck on the green dots. Did you just keep trying?
It does not work at all. Xavier can you contact MS guys like steve balmer or some one and see what the hells going on.
I kept trying, knf. Just keep refreshing it until you get it.
Does it hv cash back on laptops too.???? Now the title says 40% on desktops?
Green dots moving for me for last 20 minutes. How slow can this site be since morning. Did they put one HP laptop as server? I cant imagine that thousands of people are still trying till now. Or maby they are. Nevertheless, they should have server to handle some load.
wow after trying so many times….i finally got through and finally got the order in for my laptop, just gotta keep refreshing, its worth it for 40% off
Congrats! Vince!
laptops 2
it says to please type in numbers to show ur not a machine
did u press refresh repeaditly or wait to load then again
As I mentioned before, this is the deal of the Century! There are maybe a million people taking shots at logging on to H.P. thru LIVE….they have been inundated. Will be in the NYT tomorrow. These guys will extend the deal. The pressure will be great.
so let me get this straight u just hit refresh wait then again when it says oops and hope 4 the best?
i didnt press it repeatedly, i just waited till everything finished loading and then refreshed again
Hey guys- can you please read this and tell me if there’s anything else to add?
http://www.notebooks.com/2008/11/28/black-friday-disaster-microsofts-livecom-cash-back-fails-big-time/
If at all i get in can i use this coupon code?Extra $30 off $150 or more Coupon Code : SV2132 .will i get cashback if i use this coupon?
no i dont think so
Shan- are u in?
I FOUND SOMETHING OUT when you get to the smaller screen that says oops and the HP thing in the backround i clicked on laptop and the screen disappered and i thought it was done so just as i was gunna hit refresh i saw it pop up as something other than oops but i clicked refresh =(
no am not in, but i am from PST, so thought i will try after EST guys sleep !!!!
anyways can i use this coupon Extra $30 off $150 or more Coupon Code : SV2132??
im stayin up tyvm and i got that coupon 2
If M$ extends the offer, it doesnt really help since HP would have to extend ITS deals as well. So around midnight I have to make a decision to gamble and hope for as good a deal on monday or just buy from HP and forget about the M$ imaginary 40%… I am MAJORLY PISSED OFF that I have been sitting here trying to get this crap to work instead of fighting the crowds at best buy. Maybe I will abandon this while i still have some time to go shopping here on the east coast. I will never use LIVE again. FU MS.
anyoen here kids?
angry much
wow theres alot of comments
That was actually more polite than I normally am, so to answer your question. YES much.
Yes angry- ok guys who wants some free stuff to ease the pain? I’m going to give away a notebook and two awesome bluetooth headsets…if you guys are interested.
Hang in there! Just purchased a fully loaded HDX 18t. IT IS WORTH THE EFFORT!!! :D
i got in its loading
ps - Can I still win the notebooks?
come up with 40.00 please enter email and coade
then green circles that blink
Hey Mike, did the 5 green dots take a long time to get past? Where you enter the squiggly letters? Thanks
how long did it take you to load mike?
ya its taking long tiem 4 me 2
Free notebook! Yay! Thanks, Xavier!
sheesh 10 min of green dots
do you run this site xavier?
people who have gotten something off HP how long did the waiting for green dots take?
hey! Question! Did any of the successful buyers receive any email form Live.com confirming the purchase? I only got an email from HP.
I’d love a fee notebook ;)
Free certainly beats the unattainable 40% off… ;)
I’ve been working on it nonstop since 1pm CST (not as long as many)
The green dots took a few minutes, but there were several times I got that far and they would just keep going and going…I’d say wait five minutes max and refresh the frame.
What I did was open a new firefox window, open about five sites and refresh them all by right clicking a tab and clicking “reload all tabs”
From there get them all to the point where they have frames and then refresh those frames as much as needed to get in.
Hey, once you’re in.. what are the rules? Can you get cashback for more than one computer or whatever or is it limited options?
I put in my e-mail and the character code and now it is loading.. do I just wait?
Yes I run the site. I’ll be posting a video in a couple of minutes. I’m offering up a free Lenovo S10, an Aliph Jawbone Bluetooth headset and a Jabra Noise Blackout headset….anyone interested?
@ivo- try waiting. If it takes too long you should open another browser tab/window and try again.
I’ve had the same thing happen to me dozens (maybe hundreds of times today.
I’m definitely interested. Just discovered this site and hooked on it already. :)
ive been waiting for those green dots 20 min should i exit?
@ bob
20 minutes - it’s probably not going to connect.
@ Sierra
Anything you purchase for home use, no giftcards, can’t use coupon codes, can’t go over a max of 2500 cashback.
FYI - Notebooks.com is partnering with 49 other sites to give away $300,000 worth of HP gear if you
http://www.notebooks.com/2008/11/25/hp-magic-giveaway-300000-worth-of-hp-computers-and-accessories-to-spread-the-holiday-cheer/
@Syed
live says you’ll get an email in 1 to 2 days regarding the cashback.
Thanks, Vince.
Here you go guys- Come get a free Lenovo S10 for Black Friday:
http://www.notebooks.com/2008/11/28/black-friday-giveaway-lenovo-ideapad-s10-tell-us-your-black-friday-tales/
Any updates from MS? I still can’t get the link to work and have been at it for several hours now. This definitely takes out the all the fun of finding a deal like this. It seems to me that the goal of the offer is to encourage consumer loyalty therefore it would be in HP and MS cashback program’s best interest to extend the offer or something. Nothing worse than being offered a deal and then the business being unable to deliver, that is just frustrating.
It is one of the most stupidest and time wasting deals. MS should be sued for providing wrong information to the customers. I am sure they must be getting hell lot of money from HP for the searches, however, none the poor customer is getting. I have been trying the site from 7.00 AM and even now (almost 5.00 PM) it is not working. When the hell are they going to fix it, after the time of validity gets over. Then MS comes and appologies it did not work. Live.com never got blocked at my place, however, except 2-3 times it never went to HP store and always said “It is not the page…”. Even for 2-3 times when it did go to HP website after clicking “Earn Cashback” nothing happened. Just 2 words “BULLSHIT DEAL”.
Anyone here call up Microsoft customer service and ask them what is up with the deal?
MS is not answering the calls and emails are went unanswered too. Usual MS strategy, create a big hype and then product goes busted (Like Windows Vista). In this way, if Live.com plans to cross Google, it will never be possible. Atlease Google does not make any promise so thereby no false hope but MS is exactly opposite.
Another Joke, New Search At Live.Com now shows $638 off instead of earlier $509 off and Yes Links does not work even now :-)
What a joke. I tried clearing my IE cache of everything (ie, cookies, browsing history, etc…) as suggested by one poster. All to no avail.
What a colossal waste of time this ‘deal’ has been. Useless.
Someone got to get fired at Microsoft for this. I hope so. Compete with Google - forget it. I have always liked Microsoft but they pull something like this, just unforgivable.
Earlier “This isn’t the page you wanted!” page was taking time to load, now it is loading even faster. Looks like MS had turned problem from worse to worst and as for customers it is nightmare for doing refresh or F5. I hope that MS appologies and instead offer discount to customers who waited so long.
The least they can do is put up an official statement on live.com about the problem and that they’re trying to fix it. Watch them just treat it like nothing happened and ignore everyone who they screwed.
Ooops pageloads much faster now. Keep trying, Notebookers. You’ll get it. I’m super sure.
EBay link is working. Just wanted everyone to know. It wasn’t working for me earlier.
What do you expect? After trying for 10 hours they are not able to fix and they can do it in another 2 hours. I am myself a computer techie and can vouch that fixing a website for such a small issue does not take this awful lot of time. It must be a ploy from MS to attract customers and get money from HP because of millions and zillions of searches by customers.
Yeah, progress –the ‘Oops’ page loads instantaneously now.
Now I know quicker I’m not getting a deal.
what ebay link?
at least b4 when the link wasnt refreshing as quick it seemed like something was happening
but now its just like clicking the same button over and over and over….
i have been able to get to the hp site but then a smaller window pops up and that doenst help anything
Let’s look at it this way. HP paid MS to show that link(Sponsored) on top. I am assuming that it works the same way as Adwords. So everytime some one clicks that link to get to 40% deal page MS makes money. So the flow of money is from HP-> MS.
I may be wrong. Anyone else?
lol. ABs and I share same thoughts. :)
idk but it would be kinda funny if tommorow front page news… hp/microsoft=bankrupt files for chapter 11 or w/e cause is suspected as blackfriday server crash
culprit…joe bloe (internet responsible dude)
haha
These are not the deals you are looking for…
Move along.
Dave HP may go bankrupt for giving money for so many searches but MS will provide more than expected profits ;-)
thanks syed.
Maybe they decided after working on it all day trying to fix it live, they just rebooted the cashback server hoping someone could take advantage of the great deals :-)
oh oh well idk much about the whole search engines and how they work and stuff regarding payments but this is still ubsurd!!!!!
I’ve right-clicked “refresh” so many times that I’ve even got the “print preview” many times! I FEEL DIZZY AFTER 10 HOURS!
now the pages are refreshing instantaneously!
urg!
Whatever, I doubt if anybody got it. Looks like not “Black Friday” but “Bad Friday”. I chose to stay home instead of being doorbuster at “bestbuy”.
“Insanity: doing the same thing over and over again and expecting different results.”
…Albert Einstein
I think he was referring to me hitting the reload button for Live.com’s Cashback on Black Friday
looks like the deal is done for the day and website is also gone to sleep,y dont they restart the server, after all its a microsoft thing…
i deff agree!
and im guessing that everyone else that is posting is just hitting the refresh button for either a single of multiple pages and is getting the same result over and over again
this is soooo agravating
Its not only agravating but also excruciating to keep F5 going for 10 hours 40 mins now
:-(
Look’s like the cashback server app is definitly down as the ‘general’ cashback link on live.com for the FAQ also times out fairly quick.
The HP deal should go to 7PM PST, but then again just maybe they will extend the buy window if they can get this running… PLEASE MS & HP!! Hey maybe run it all weekend so we can rest our sore F5 fingers ;-)
And to sweeten offer for people like us a free gift or extra 10%
:-)
yay im up for that
i just really want a laptop!
and i think this crashed or something idk
i dont think im going anywhere with this thing
I got it, actually on 2 different windows that I was refreshing. The only thing is that it didn’t give me any indication that I was going through live.com. So, I’m waiting on an email or some kind of notification. Anyone that has?
At this point: I’m not asking for anything more than a working site with a guaranteed 40% like I was expecting. If they make what is wrong into right, and give me the sufficient time expected to customize myself a 40% off laptop, I will be happy. If not… I will be unhappy.
not totally dead.
i just got the green circles flashing again!!! (after hours of oops…)
Christine did u click ‘Earn Cashback’, if not then perhaps it will be wise to cancel the order.
hey… cashback site appears to be slowly coming online as the repsponse is now throttled. I hope!
:-)
Now again page started taking long time to load.
Anyone I can call to verify??
New message “Request Timed Out” that is some development after 11 hours and 4 mins.
After clicking Earn Cashback, the green circle started to flash… anyone knows: at this time, can i do multi windows with the same email? Will one cancel another?
Went to HP site but Casback disabled.
Again back to square one
:-(
It is flip-floping (sometime going to HP website and sometime not). But cashback not working.
Looks like something going on, Green dots passed but got
“Request Timeout
The server timed out while waiting for the browser’s request.
Reference #2.1d1a1918.1227924817.4a905a “
Now get new message at live.com “Oops our tentacles are tangled”
im still at dots lol umm.. only 4 hours though
AbS, I got this “Oops our tentacles are tangled”
about 5 hours ago….
I now sometimes get the tantalizing greyed out HP site behind the “oops” box
i just got really lucky i just randomly clicked the refresh button and i got to place my order!
idk if it went through or if its gonna go through
i will have to see if i get a conformation email
but i think the server is getting a lil better
David, did yours just go to the HP website? Did you see anything on there about the cashback promo?
david: how long was your green dots flashing for?
i was doing the same thing as b4
so i was searching through the live thing
when i went through a box popped up
at first i thought that it was the same white box that i had seen b4 with nothing in it
then to my surprise something was in it!
it asked me for i think my email and for me to type in a few numbers/letters
after i clicked ok it said it was directing me to the hp site (which was faded out in the background)
then i just purchased the laptop that i wanted and filled out all the shipping and billing info
i still dont see an email from them
but if this doesnt go through idk
im gonna leave it up to god
it was flashing only for a few secs
idk maybe 4-10
im not on like a super computer
its a laptop using wireless
so im gonna go
good luck!
Just ordered mine… only took two F5 stokes to make it into the store!! Now let’s see if I get the cashback email!!
finally just got my laptop. I’ve tried since 7am.
Goodluck who can order, but mine still not working.
This has been pretty much the same as arriving at Best Buy at 10PM for a store opening at 5AM….and not being able to purchase what is advertised. It definitely has the identical result…a totally wasted day.
I got a code I couldn’t read *(^&%$%^$^ Then wouldn’t give me one I could read ()*&^&#$@#
Anyone want to fill out a petition about this. This was one of the biggest wastes of time ever.
I was wonderng when all other links from live.com is working and then why not the HP shopping. I am sure it is MS plan to keep the number minimized.
Hey guys,
I finally got through ! just keep trying and reloading. I used safari on my mac to do this. It took me a few hours…a little bit stressing but hope it would be worth it.
One thing might help is that make sure you sign in first before you click in HP cashback since this will save a lot of time to log in Live.com later in those snail crawling windows…
Good luck guys! do not give up!
I am ready to join petition filler for support and being a party in the case.
What’s after green circle started to flash?
Flash forever?
Anyone got into at this moment!?
Jack:
my six computers all have greencircles flashing now!!!!! I just have to reload them every a few minutes.
@77hoh:
I reloaded again.
But now I confused… There is no more 40% page pop up.
I’ve been sitting on the flashing 5 green dots for 5 minutes now. Only 6 minutes left on ‘deal’ before 10PM EST
I believe the sale is over (10 min early). Everytime I click on the 40% link it doesnt even ask me if I want to use cashback it just takes me to the hp.com site.
Anyone else getting the same problem now?
@ Mike
Same, no more 40% cashback page.
Total wasted of a day….
one of my windows worked!
in for one laptop!!!!!!!
Jack, how about u?
I got in at 6:56
order was placed at 6:57:44
I agree, I think we all wasted our entire day waiting for this stupid site to start working. I think a petition and boycott are in order if MS does not try to fix anything. Any official word from HP or MS Xavier?
I think the sale ended 12 hours early, not 10 minutes :O
I still have the flashing green dots on the 40% page…been there for 15 minutes now. It is after 10PM now so I guess I’m screwed anyway.
@77hoh
No, I didn’t get through.
Anyhow, I just figured out that what I’m going to buy would not be qualify for 40% CB.
I’m buying a monitor, HP lp2475W.
It’s below “Products for business” Catalog.
You are so lucky to get one 40%CB.
Let’s see if you guys all get the CB after 60 days.
If you clicked the link that said 40% off, like it still says for me… shouldn’t is still be 40% off?!
OK I refreshed F5 and put in again…still showing 40%. What to do? Still Active???
It still had 40% ad… This is AFTER I cleared cookies history etc from my browser. I click on it after signing into cashback/live.com, and it goes straight to the HP shopping. There is no more “enter email” with the green dots.. The ad says 40% that I clicked on, but the green dots and enter e-mail is gone?! But the site works.?! WTF should I do?
some error?
I just got through the 40.00 and bought 2 items
Did you receive an e-mail? Has anyone? An e-mail confirming the purchase via Cashback?
Nevermind, it’s official. 40% no longer showing up.
Yep its over. The 40% is no longer showing if you clear your cookies and cache. It is official, 95% of us have been screwed over. Anyways to those who managed to get through, good luck receiving the cashback.
Hi folks- I too would be interested in hearing whether anyone got a confirmation email from Cashback. So far I’ve gotten one from HP only. A li’l worried…. thanks
Got in through live.com before 10 but haven’t finished my order. Will I still qualify for the cashback?
OK Baby-cakes! Bingo Jingo. The last time I starred at a computer screen solid for 12 hours was…….NEVER!!
I got in, made my deal and expect about $800+ big ones back on a $2,100 score.
Will let you kind people know when the “MSN LIVE” email comes through…..I also want to let your moderator know that I took solace in hanging out with you guys and dolls. Rather not do it again, but you never know! Adios, sayonara and good-bye….Jose Francisco via Omaha
I got the 40% screen and ordered the laptop. I checked just now again and its 3% now. Not sure if I am getting 40%. If the $$$ does not show up by tomorrow in cashback website, I will cancel my order. My friend saw his cashback in his account within few hours this morning.
got paypal email right away. got HP email in 19 minutes. havnt got the MS live email.
Went through with it. We’ll see.
Hey guys- I FINALLY got in and ordered a bunch of gear- 25-inch monitor, HP MediaSmart Home Server, etc. I got the confirmation emails from PayPal and HP, NADA from Live.com….
BiG surprise!!!!!!!
1,live search “hp” got Hewlett 30% through ebay
2,click through
3,serach for other items, like a macbook, buy it now
4,still get the 30% cash back!!!
…
placed the order, in 2 minutes, 30% cash back’s already shown up in my LIVE account(pending…)
Seems like vevrything on ebay get 30 CB! What a joy!!!
good news is, got my MS live email right away confirming 30% cb ebay purchase(macbook)
bad news is, still havnt seen MS live email for HP purchase…
You sure about the 30% on ebay? I thought the max cashback there was $200.
well, you r right, I just got $200. but if you buy under $600, you can get 30%.
Just try to comfort people who didn’t get deal thru hp. ebay offer is not bad. better selection.
I was searching ” 24″ LCD”
and first link was ebay.com with 30% CB
From e-bay, terms and conditions: Cashback Program
The Microsoft Live Search Cashback Program provides cashback for up to 12 qualifying purchases per account on http://www.ebay.com. The amount of cashback will be determined by eBay, specified at the time of checkout on the “purchase review page” and equal to a percentage of the sale price (excluding shipping and handling fees, insurance fees and other such fees) (”Cashback Rewards”). The maximum amount of Cashback Rewards per qualifying purchase is $200.00 USD. In addition, all Cashback Rewards (including Cashback Rewards earned in connection with purchases made on websites other than http://www.eBay.com) are subject to the annual $2,500.00 per person cap set forth in the Program Terms.
I placed order but do not see any cashback confirmation email or anything. If I do not see it in 1 week, I will perhaps cancel the order. But I did see 40% cashback, although now if anyone tries can see a 3% only. I hope my wait from 7.00 AM - 7.00 PM does not gets wasted. But it must be pretty embarassing for many who could not order because of MS wrongfully handling the issue.
What a joke this was. I could only solidly get in after 10PM. While it was on a 40% window I passed through into the site I didn’t trust it as the 10PM EST time had passed. Now, like everyone else, I see it is 3%.
Funny how access to the HP site thru Live cleared up right as the sale ended. I feel this was all a big con and outrage. I suspect access was purposely limited during the sale.
I won’t forget this: I didn’t use Live before and certainly won’t be using it going forward.
My order was placed 2:51PM PST. Got the HP conformation, but nothing yet from MS.
My shipping date is Dec 8, so I may cancel the order if I don’t get the MS thing within a day or two.
Hello Charlie,
I placed the order right after 10pm yesterday but I started from the beginning and got the 40% screen. I went to the HP site from the 40% screen. By the time I ordered the laptop, the cashback was down to 3%. I wonder if I would get 40% cashback. It has not shown up on my cashback account yet. If it does not show up tomorrow, I will cancel my order.
Got my confirmation e-mail from Live.com. Only got 3% ($42) instead of 40% ($570). Canceling my order. HP should have known better than to partner with Microsoft. Very disappointing. I’ll stick with my back ordered Dell.
Called HP. They told me that Microsoft was extending the time and gave me an 800 number to call MS. Called MS. They transferred me to a department that was closed.
These people have no idea what customer service means.
This deal was indeed legit. I finished ordering a dv7t laptop at exactly 9:58EST - 2 minutes before the deadline.
Received my Live cashback confirmation this morning for 40% off.
Not that it matters now but I had the same issues of not being able to get through for hours until I created a Live account, logged in and then went through the HP portal. Seemed to work ok after that, just very slow.
Keith,
When did you place the order? Before 10pm EST?
The order confirmation from HP is timestamped at 9:58PM EST … Each step in the customization process took 20-30 seconds to load due to the site bogging down and I only had about 8 minutes to put the thing together after finally getting through the MS Live>HP portal. Nerve wracking would be an understatement
Can you give us the 800 number?
how do you know which items are available on the hp ebay 30%?
Placed the order @9:57 pm EST, got the 40% CB email from MS Live @1:30 am EST. CB is in my account, pending. Good luck, folks!
My order got placed at 10:28pm EST even though I started from a new browser window at 10:02pm with 40% cashback screen. So far, I have not seen any $$$ in my cashback account, not 3% or 40%. Hopefully, 40% would show up or else I am canceling the order. May be I should sell my MSFT stock also.
Hi all- I placed my order just before deadline last night and woke up this morning to an email from CB saying I get the 40% but have to finish my sign-up for Live search. Am trying to do so but link to sign up is also timing out. Guess they’re still bogged down.
Oh- just got thru. All signed up and $429 CB ‘pending’. Seems legit, then… *cross fingers*
I hope MS extends this for everyone that wasn’t able to get thru.
Tara - I guess you were luckier than most of us. How many entries do you have for cashback in your account? My friend has 2 entries for the same amount.
I think I was, indeed. I have only one entry in my account. Your friend might be luckier yet, to have 2!
Now this is classic. Most people could get through the site, and some who got through, get 2 cash back. Someone should get fired for executing such a good program such inefficiently. Its a disgrace for a company that claims to be number 1 in many things and wants to compete with Google and be number one on the web as well. Fire someone - Bill and Steve or else fire each other.
Has anyone found out the real reason behind what happened here and why if it was really a technical problem, didn’t they just extent the deal. Live.com probably got thousands of people registered for the Live.com CashBack program.
Just received the cash back email from MSFT. They better extend this offer for the ones that didn’t get it.
It was insanely insane.
I got only 3% cashback in my account. I am canceling the order tomorrow.
Syed - How much did you get?
People the 40% cashback is a scam …
i ordered my laptop and i only got 3% cashback …so i just emailed them and waiting for their reply.
i got through the 40% cashback screen @ around 7:10pm. i finished my order @ hp around 7:30pm. everything went through fine, and then i get cashback email saying i get 3% off. just got off the phone with HP (india i think) to cancel my order. he could only request a cancellation and could not guarantee that it would be cancelled for sure. should’ve figured this was going to be a fiasco….i just got caught up in the hype!
Its not a scam. Those who were able to place the order before 7pm EST got 40% cashback. But the way they handled the traffic was a scam. It seems intentional.
Ahh, I missed it. Well, off to eBay for 30% cashback instead.
Just an FYI, the ebay cashback has a max of $200 per transaction.
@Kela. I got 40% cashback. I would’ve to wait 60 days until they send me a check.
Thanks Syed. I am thinking of canceling my order because I got 3%. Does anyone think that MSFT will change this to 40% today or tomorrow? It seems there is a lot of press about this disaster and MSFT has not yet come out with a press release. I think they would have to say something today.
What a disaster. Microsoft transferred me to Digital River, DR told me they have nothing to do with it and gave me another MS phone #. I called there, was transferred 3 different times only to finally be told that I just have to wait for online support to respond to my e-mail. What a joke.
OK, I called HP back again and they said that I should be receiving an e-mail from Live.com within 24-48 hours. He suggested that I do not cancel the order until I hear from MS. He wouldn’t say it, but I got the impression that HP believes MS will extend the 40% to everyone who got through, even if it was after the deadline. We’ll see.
Thanks Dave for the update. I called a number of Microsoft numbers and none of the MSFT guys could tell me anything about live.com. I called MSFT PR group directly and left them a message as well. Hopefully they will respond. I am going to wait till I hear from live.com but not too long.
Email rapidres@waggeneredstrom.com about your issue and flood the mailbox. I got a response that someone from PR rapid response is looking at the issue. Lets put some pressure. Force PR to issue a statement either yes or no so that we can cancel our order if we are not getting 40%. Waggener Edstrom handles Microsoft’s PR. Found this email on MSFT’s website.
Kela- I appreciate your enthusiasm about the issue, but emailing Waggner Edstrom repeatedly won’t help- it’ll just prevent their PR team from sorting this out. I spoke with someone there today and she is taking care of Notebooks.com’s request.
Xavier,
Any idea when they expect MS to respond to this mess?
No clue- I Waggner Edstrom’s rep said she’d provide some info as soon as she heard back from her colleagues that are responsible for Cash Back.
I’m willing to bet they’re meeting about this today and figuring out the best way to respond.
Xavier - I do understand your comment and did not mean that the same person should keep in emailing them. However, I want them to know that there are a lot of people who were unable to place their order and need an answer so that they can cancel the order before the laptops are shipped by HP. I would expect that Microsoft should have met over the weekend. I work for a fortune 500 as a manager. If we screwed up something like this, we would have worked all weekend to come up with a response. Or may be this was Microsoft’s strategy all along but they should tell us.
I wonder how big is this problem.
Kela- I completely agree with you that this should’ve been escalated and a response issued asap. The guy that was responsible for this promo on HP’s end was emailing me at all hours of the day and I can assure you he had very little sleep this weekend. I can’t speak to what MS was up to this weekend, but I’m hoping for the best today.
I really don’t think that this was MS’s strategy as it has the potential to turn off a LOT of people from Cash Back, a program they’re working really hard to push with consumers and major online retailers like HP.
This Cash Back Black Friday debacle is doing a lot of harm and there’s no way MS intended to anger its consumers and big-time clients like HP
I sent a mail to MS about cashback and I got a reply saying that I can wait until Tue before responding back to them.
“If your purchase does not show on the 2nd please reply to this email and we will research your situation further.”
When I reply back to the same email it bounces right back from MS. So what is all this about replying to the same email.
I can’t believe that MS hasn’t issued some sort of statement on this. Something. We’re working on it. We’ll make this right. Anything.
Xavier - I know you are working with Microsoft on this issue. How long do you think we should wait before we cancel our HP orders?
Dave - I agree with you. Its incredible that Microsoft has not issued a statement. Just unbelievable. And they want us to use their live.com. Live.com search sucks anyway.
Received the following email from Katy from Waggner Edstrom.
Thanks for your patience. Please see the below comment, which can be attributed to “a Microsoft spokesperson.”
“Microsoft Live Search cashback experienced an unexpected outage for several hours on Friday, November 28. If you are interested in following up on a cashback rebate for a qualifying HP purchase that you completed Friday at HP’s Home & Home Office web site, we kindly request that you contact Microsoft at https://support.search.live.com/. To ensure the best possible support from Microsoft, please have available your order number and the email address you provided prior to transferring to the HP site. We apologize for any inconvenience that this issue caused.”
Thanks Kela- I got the same email and was about to post this.
So now the big question is - Should we not cancel the HP order hoping that MSFT will offer the 40% cashback? What do you think?
Finally some good news on CNET by Microsoft. It seems they will credit the amount or possibly restart the program.
http://news.cnet.com/8301-13860_3-10110422-56.html
Still looking at 3% in my cashback account with no reply from my e-mail to live.com on Saturday. Time to switch to Mac?
Lovely. Now Rajat Taneja’s (Live.com product manager or something) blog is down. Too many people complaining in his blog. He has not responded but his site is down. LOL.
http://blogs.msdn.com/livesearch/archive/2008/12/01/black-friday-cashback-blackout.aspx
I don’t think Rajat can resolve this issue. I guess all of us can complain directly to Steve. Here is the contact information. I recommend copying this email to Mr. Bill Gates also. Just fill their inboxes with our complaints.
Microsoft
Steve Ballmer, CEO
(425) 706-8448
steveb@microsoft.com
Mr. Bill Gates:
billg@microsoft.com
Thanks for posting this, please say hi to Steve and Bill for me…
Microsoft has had a serious case of radio silence on the issue.
They really need to do something here and its shocking to me that they put up a blog post about the issue and are MIA from that discussion.
At this point many of you should be receiving the products you ordered and not even know if/when you’ll get CB credit.
One piece of advice- call your credit card companies and see if they can help. Amex is usually really good at helping in situations like this.
Rajat - You dead or got fired? Are you the moderator? Who is? Speak up something. Come on, how many days could you possible need to finalize an action plan? Its unimaginable that Microsoft cannot come up with a action plan and make it public. Does this say something about Microsoft?
Xavier - Any news?
Rajat is definitely not the moderator. I can guarantee you that his PR team crafted this message.
Received an email from Cashback group that my order was out of the promotion window and therefore I received 3% cashback. However, Microsoft will offer 40% cashback because of the problem with the site availiability during the day. It seems I will see the 40% within one week. It would have been nice if MSFT issued a statement and caused less aggravation to everyone.
Great to hear that Microsoft solved your Cash Back issue!
Does anyone know if microsoft will offer another large cashback (25-40%) for hp products within the next week? Seems the best you can get now is 5% :(
I finally received the 40% cashback pending in my cashback account. I sent a 3rd email yesterday to the cashbk(at)microsoft.com address and this morning I had an email from one of their employees saying I received the rebate and sure enough, it is now showing in my cashback account. I am not sure if my 3rd email spurred them to take action of if I was simply in queue waiting to be helped, but either way I am very happy to have this resolved. This morning’s reply and subsequent cashback rebate were the first time I received any feedback from Microsoft (except for the canned automated reply). Prior to today I never had 3% or any other amount pending in my cashback account. Now I don’t have to return the HP items I purchased as a Christmas gift for my wife. This has left a bittersweat taste in my mouth about the live.com cashback program, but I can’t say I wouldn’t use this service again should such a sweet deal come around again (40% off your HP order is hard to turn down). For those still waiting, hang in there, you have until after Christmas to return your laptops, and if you can I suggest waiting a while longer before sending back your hardware (assuming you really want the hardware and aren’t itching to stick it to HP by returning your purchases).
I had received an email from MSFT sayign that I got 40% cashback after I bought my laptop on 28th November. Today I got an email saying that I wont get my cashback because I had used a $20 additional HP coupon that got added when I purchased the computer. Since I receievd the email from MSFT that I am eligible for 40% cashback I did not return the HP laptop. Now its too late to return. What can be done about this? For $20, I am losing out $448. Moreover, live.com website was down most of the day that I could not read the terms and conditions. This is just plain ridiculous.
I also received an email from MSFT on 28th itself saying that I earned 40% cashback on my HP laptop purchase on 28th November. I get an email today from live.com saying that I wont get my cashback because I had used a $30 additional HP coupon on my purchase. It is too late to return the laptop now. But how could MSFT do this when they sent an email on 28th itself that I had earned the cashback? Anyone else who has had similar expereince? Any ideas what can be done?
I too received this email. I’m incensed. Xavier, please advise!! Thanks
Tara- can you please provide details on your purchase and experience with Live.com cash back up to this point? Did you apply any coupons or were they automatic discounts?
Hi Xavier– I purchased on black friday w/in the allotted time frame and received an email confirming 429.50 cashback was pending. On 1-22 I got an email canceling the cashback:
Hello,
Thank you for using Live Search for your online search and shopping needs. After further review of your recent HP purchase for order H105130664, we are unable to apply cashback savings for this purchase. Working with HP, we have determined that this purchase is not eligible for Live Search cashback savings because a coupon (coupon code SV2132) was used for the purchase.
Per the program terms, you will not earn cashback rewards on purchases where you also use a separate discount or coupon.
We have taken extra steps to confirm with HP that the program terms have not been met prior to cancelling the cashback savings. We apologize for any inconvenience or disappointment this may have caused you.
Sincerely,
Live Search cashback Customer Support
And another on 1-25:
Hello, Tara!
We want to let you know that your Live Search cashback transaction(s) listed below were updated because the store notified us that the item(s) were returned, exchanged, or canceled.
Here are the updates we received:
Purchase date cashback Updated cashback Details
11/29/2008 $429.20 $0.00 HP Home & Home Office Store
Unit price: $0.00
Quantity: 0
If you’ve recently returned part of an order, you’ll receive a separate purchase confirmation shortly. To view the details about this transaction or your other Live Search cashback transactions, sign into your Live Search cashback account.
Keep searching, shopping and saving with Live Search cashback to find great deals on products from stores that you know and trust. Microsoft Live Search cashback - The Search That Pays You Back!
For more information about Live Search cashback, see our FAQ page or Contact Us.
Thanks,
The Live Search cashback team
I don’t recall that the coupon was automatic. I’m thinking it wasn’t. That was my fatal mistake, wasn’t it?
Tara
As much as Live.com dropped the ball on this one Tara, I think your purchase is ineligible for Cash Back if you apply your own coupon codes. I’d still try working with Live.com, I know there’s some leniency regarding the HP promo, but I haven’t heard of anyone getting Cash Back that’s used a coupon. It’s definitely worth trying though. How much was the coupon for? If you got 30% off w/coupon then I wouldn’t worry about it ;-)
Oh I wish it were 30%. It was 30 DOLLARS off. I am so mad about this! I’ve lost $400 and of course they wait until it’s too late to return the stupid laptop to let me know I’m screwed. Another reason Microsoft is the devil. I’ll try reasoning with them but I’m positive it’ll get me nowhere. Thanks for your help X.
Just posted the following on live.com:
Dear sir or madam,
2 months ago I bought an HP laptop through live.com and was told I was eligible per an email from Live.com:
You received $429.20 from your HP Home & Home Office Store purchase on 11/29/2008:
Details cashback
HP Home & Home Office Store
Unit price: $1072.99
Quantity: 1 $429.20
On 1-22, I received an email stating that my $429 cashback has been canceled due to the fact that another $30 coupon was applied to the order:
Thank you for using Live Search for your online search and shopping needs. After further review of your recent HP purchase for order H105130664, we are unable to apply cashback savings for this purchase. Working with HP, we have determined that this purchase is not eligible for Live Search cashback savings because a coupon (coupon code SV2132 ) was used for the purchase.
Per the program terms, you will not earn cashback rewards on purchases where you also use a separate discount or coupon.
We have taken extra steps to confirm with HP that the program terms have not been met prior to cancelling the cashback savings. We apologize for any inconvenience or disappointment this may have caused you.
I received another on 1-26:
Hello, Tara!
We want to let you know that your Live Search cashback transaction(s) listed below were updated because the store notified us that the item(s) were returned, exchanged, or canceled.
Here are the updates we received:
Purchase date cashback Updated cashback Details
11/29/2008 $429.20 $0.00 HP Home & Home Office Store
Unit price: $0.00
Quantity: 0
But it’s not been returned, exchanged or canceled. Regardless, I feel the denial of my rebate is a bit unfair. I understand that the rebate should be paid after a waiting period to ensure I didn’t return the product, but I was notified the purchase was eligible, that status remained for nearly 2 months while I assumed HP was ensuring I wouldn’t return the product, and then only after the return period had passed was I notified that I’m not eligible after all. I purchased the HP rather than another brand that I liked more based upon the 40% savings, and now it would seem I’ve not only not gotten my preferred brand, but I’ve paid more for my 2nd choice than I would have paid for my preferred brand.
Please, would you be so kind as to review and reconsider? The fact that I cannot return the computer after learning I’ll end up spending $400 more than I planned is most distressing.
Regards,
Tara
I was similarly screwed by Live.com on this one. I bought a DV4T on Black Friday (guess I was one of the lucky ones to get through while everyone else was still in line at Best Buy). I got instant $250 via coupon NB9983 and was due $137.50 from Live.com, only to be told on Jan 23rd that I wasn’t eligible bc of the coupon. Has anyone else had any luck at all?
I’ve traded some emails with a guy from Live.com who has promised to look into it to see if he can find a resolution. I’ll let you all know if I hear anything at all…
It would be awesome if they would work something out. I would certainly have gone Dell if I knew the HP would cost $100 more. Perhaps I didn’t read the fine print, but was brought to the deal by several deal sites showing the bottom line price after the coupon and the rebate.
Anyway, thanks for anything you can do!
Although my purchase was out of the return period, HP agreed to take back my laptop and refunded me 100%. Their customer service was fabulous. Live.com did not give me the discount and HP understood the situation. I really did not want to return the laptop. I was so pleased with the customer service and the laptop that I bought another HP laptop this week at 30% discount. Although I had to buy a router along with it to get the discount. I also received a free printer. I am hoping to sell the router and printer on ebay and get some money. The final price that I paid for the laptop would still be higher than what I would have paid if I had received the 40% live.com discount but I did not mind paying the additional money to HP. I would buy stuff from HP again and again.
Great to hear that HP did the right thing here.
They screwed me like a tall Indian for 40% of a $2,100 laptop, which amounts to $840 cashback! Anybody ready to file a class action lawsuit? I’ll spearhead it.
Yikes- that’s a colorful analogy.
Just thought I’d update y’all– I have still not gotten anywhere with live.com, though last week the dude told me he was still working with HP. I am not hopeful.
All- I received an email yesterday saying Live.com is reinstating my $429. !!! I was very surprised to receive it. My cashback is still in ‘pending’ status, for 30 days according to the rep who helped me (Joel H), but 60 days according to the automated email I rec’d… so we’ll see. Will keep you posted.
Tara
That’s fantastic news Tara. Please let us know if you have any tips and what changed their minds!
Thanks X- Wish I had some tips for you, but you already have everything I do- I just sent them the email above and said Hey I want my money! :) I have to say ‘Joel H’ was super nice and helpful, but his email address is just the general customer service one, so I don’t know how you’d reach him specifically. Wish I had more to tell, but my advice is to email and try…
Xavier- received my cashback last week. Hope others are as successful.
Thanks,
Tara
Great ending to your story Tara. Glad it all worked out in the end.