Comments on: My Apple Curse Strikes Again, but Apple Store Saves the Day

By: My 9th iPhone in Less Than 3 Years | GottaBeMobile.com

My 9th iPhone in Less Than 3 Years | GottaBeMobile.com — Mon, 08 Mar 2010 09:49:21 +0000

[...] You can read about how a lemon MacBook Pro was replaced after failing three times a little over a year ago at over at Notebooks.com. [...]

By: New Uni-Body MacBook Pro: 10 Imperfections that Affect Real Life Usage | Notebooks.com

Mon, 24 Nov 2008 21:25:28 +0000

[...] it’s far from perfect. I know I shouldn’t be complaining too much considering Apple replaced my old MacBook Pro with the new 2.53GHz uni-body MacBook Pro free of charge, but there are a few things that really bug [...]

By: Xavier

Xavier — Mon, 10 Nov 2008 19:50:58 +0000

@unfair-
The Genius did council her that it’d be cheaper to repair the machine instead of buying a new one. I think the girl wanted a new MacBook (faster, nicer, etc.). She would’ve still needed to buy a new battery ($99), the hard drive (Apple charges $300 for parts/labor) was working sporadically and I’m going to have to replace it. I just picked it up today and it does work, but it clearly has some issues. Apple didn’t replace the drive, just the case.

By: Xavier

Xavier — Mon, 10 Nov 2008 19:47:41 +0000

Dan- I’ve had several Apple products fail miserably and have blogged about it. Unfortunately, virtually every brand has DOA and defective products.
Why I’m happy about the customer service here is not only the final resolution, but the speed of the resolution.
As I said, I wish some of the other notebook manufacturers had stores so they could do similar turnarounds.
Of course Sony has stores, but I’ve never brought a VAIO in for repair and as far as I know they don’t do repair on site.

By: DanF

DanF — Mon, 10 Nov 2008 17:49:42 +0000

What is amazing to me is this is the second story that I’ve heard of Apple with unbelievably bad hardware quality, and yet the owner is happy due to customer service. Personally I just buy hardware that runs for years without problems and skip the whole ordeal (my last system ran for 7 years with no problems, retired it still running like a champ to get faster stuff)… I’m glad that they are able to compensate for terrible build quality with head count.

By: unfair?

unfair? — Mon, 10 Nov 2008 16:54:27 +0000

why did the genius NOT repair the girl’s MacBook under the extended warranty? Did they just see an easy sale and pronounce the machine dead to close the sale? That’s disappointing.

By: DL

DL — Mon, 10 Nov 2008 03:19:13 +0000

Most people don’t figure the Genius is pretty much *solely* in charge of the solution they’ll get. If the customer treats me with a modicum of respect, I’m going to bat for that customer and get him everything he or she deserves. If they treated me like slime, I’d probably do the minimum amount of help required and they wouldn’t be any happier.

By: Doug

Doug — Sun, 09 Nov 2008 23:41:38 +0000

I had an excellent customer service experience with an Apple Store as well. My iPhone was having signal problems that I couldn’t reproduce in the store. The Genius inspected it for less than a minute and replaced it for me on the spot. Conversely, I’ve had nothing be nightmares with HP’s service when my home computer went down twice. Both times, it was cheaper and less time consuming to fix it myself or get a friend to diagnose the problem at least. My next computer is definitely going to be a Mac.

By: Partners in Grime

Partners in Grime — Sun, 09 Nov 2008 17:19:56 +0000

“Ahuh. Don’t piss off the cook.”

Or your barber.

By: Xavier

Xavier — Sun, 09 Nov 2008 08:28:41 +0000

Paolo,

I just went to Rome, but spent my time touring the beautiful monuments and streets instead of hanging at the Apple Store ;-)