Gateway Ranked Number One in Corporate Notebook Customer Satisfaction Study

Gateway said it’s earned the number one designation in Technology Business Research’s (TBR) Corporate IT Buying Behavior and Customer Satisfaction Study for Notebooks. Gateway says its investment in products and services for the professional market is paying off and resonating with customers.

According to TBR’s current study for notebooks, Gateway was recognized for its approach to customer service with a record high in phone support, which is 100-percent based in North America.  The company received its highest scores to date in parts availability, hardware reliability, notebook value and product design.  Gateway was also recognized for its ease of doing business and for being fast to market with innovative new products.

“We place a high level of importance on understanding our customer’s needs and developing solutions that exceed their expectations,” said Ed Coleman, Gateway’s chief executive officer.  “We look forward to continuing to make an impact in the Professional market with our 100 percent North American-based technical support and a Best Practices Support Center staffed with high-level technicians. We’re especially gratified to see that our investments in the Professional market in recent years are reaping rewards.”

“Gateway has established a unique reputation in the Professional market for its customer service,” said Julie Perron, Technology Business Research.  “Over the past year, Gateway has made a number of smart moves aimed at increasing customer satisfaction and providing superior customer service.  Having made significant progress across almost every category in the past year, Gateway has earned its place as the leader in customer service.”